Terms and Conditions of Sale

The present General Terms and Conditions of Sale (GTCS) govern the sales made on the site dixsupps.com by the company DIX. Any order placed on the site implies full and unconditional acceptance of these GTCS

Article 1 – Seller Information

DIX SASU
Share capital: €10,000
Head office: 64 Avenue du Docteur Raymond Picaud, 06150 Cannes
RCS: 949 673 859
Email: company@dixsupps.com

Article 2 – Scope of Application

The present T&Cs apply to all product orders placed on the site by individuals or legal entities. The customer declares that they have the legal capacity necessary to enter into a contract

Article 3 – Products

The products available for sale include dietary supplements, accessories, and clothing items.

Dietary supplements are not a substitute for a varied and balanced diet or a healthy lifestyle. It is advisable to follow the usage instructions provided on the packaging and product sheets.

The images and visuals of the products are for illustrative purposes only

Article 4 – Pricing

Prices are displayed in euros, including all taxes (VAT). Delivery charges will be specified before order confirmation.

DIX reserves the right to change its prices at any time. The price charged is the one in effect at the time of the order

Article 5 – Order

The order is placed through the website. The customer selects the products, reviews the summary, and confirms the order after accepting these terms and conditions.

A confirmation of your order will be sent via email once the payment has been processed.

DIX reserves the right to cancel or refuse any order in the event of an existing dispute with the customer or suspicion of fraud

Article 6 – Payment

Payment is made online using the secure payment methods available on the site.

The order is deemed final once payment has been accepted

Article 7 – Delivery

Products are shipped via the carrier Chronopost, with delivery to your home or to a collection point, depending on the option selected at checkout

The delivery areas, estimated timescales, and detailed terms can be found on the delivery page.

DIX cannot be held responsible for delays caused by the carrier.

Article 8 – Right of Withdrawal

In accordance with current regulations, the customer has a legal period of 14 days from the receipt of the order to exercise their right of withdrawal

The terms for exercising the right of withdrawal, applicable exceptions, and the conditions for returns and refunds are detailed on the page dedicated to the refund and return policy.

Article 9 – Returns and Refunds

The conditions regarding returns, exchanges, and refunds are outlined on the page « Refund and Return Policy », accessible from the website.

Article 10 – Liability

DIX cannot be held liable for any indirect damages resulting from the use of the products.

The customer is solely responsible for adhering to the usage recommendations and precautions stated on the products.

Article 11 – Personal Data

The personal data collected during orders is processed in accordance with the privacy policy available on the site.

Article 12 – Intellectual Property

All elements of the site dixsupps.com are the exclusive property of DIX. Any reproduction, representation, or exploitation without prior written permission is prohibited.

Article 13 – Governing Law and Disputes

The current T&Cs are governed by French law.

In the event of a dispute, an amicable solution will be sought as a priority before any legal action.

Article 14 – Contact

For any questions regarding orders or these General Terms and Conditions of Sale, the customer can contact DIX at the following address: company@dixsupps.com.