Refund and Return Policy

At DIX, customer satisfaction is a priority. This policy outlines the conditions applicable to returns, refunds, and exchanges.

Return Period

You have a period of 30 days from the receipt of your order to request a return.

Eligibility Conditions

To be eligible for a return, the product must:

• Be unopened and unused
• Be returned in its original packaging
• Be in perfect condition

Any opened, used, or damaged product cannot be refunded.

Return Procedure

Before any return, it is imperative to contact our customer service by email at contact@dixsupps.com.

Please specify:

• Your order number
• The product(s) concerned
• The reason for the return

A return authorization number will be provided to you. No return will be accepted without this prior validation.

Return Fees

• Return fees are the responsibility of the customer.
• In case of a defective product or order preparation error, return fees are covered by DIX.

Refunds

After receipt and inspection of the returned product, the refund is made within 7 to 10 business days, via the payment method used when ordering.

Exchanges

In case of a defective product, an exchange is possible. Please contact customer service within 30 days following the receipt of the order. Return and reshipping fees will then be covered by DIX.

Non-refundable Products

For hygiene and safety reasons, opened or consumed dietary supplements are neither returned nor refunded.

Contact

For any questions regarding returns or refunds, you can contact us at the following address: contact@dixsupps.com.